We get it! Life with toddlers can be unpredictable. That’s why we’ve designed a flexible (but clear) policy to help you plan while keeping things fair for everyone.
📱 KidChef Academy App Subscription
You can cancel your app subscription anytime, no long-term commitment required. If you cancel, you’ll keep full access through the end of your current billing period, we don’t prorate or refund for unused time within a cycle. We’ll send you a renewal reminder ahead of your next charge (timing depends on your plan length) so there are no surprises.
📦 KidChef Academy Box Subscription
You can cancel your box subscription anytime before your next renewal date to avoid being charged for the following period. Like the app, cancellations take effect at the end of your current billing period rather than immediately, so if a box is already scheduled to ship, it will still arrive. We’ll send a renewal reminder ahead of your next charge, timed to your plan (monthly, 3-month, or annual), so you’ll always have a heads-up before you’re billed again.
🧺 Physical Box Contents
If your box arrives damaged or with a defective item, email us within 14 days of delivery and we’ll make it right, whether that’s a replacement or a refund for the affected item.
📬 Digital Products & Printables
All purchases of digital content (printables, downloads, visual recipes) are final and non-refundable once purchased, since they’re delivered instantly.
We work hard to build a subscription you and your little one will love, and this policy helps us keep things sustainable while staying fair to you. Thanks for understanding.
Need help?
Email us at contact@toddlerslovetocook.com if you have any questions.
